Client Relations Officer
First impression is everything!
Our Administration Team are vital in our healthcare business.
Client's are NOT phoning for an appointment....but for what the appointment represents...eg "to reach my goals", to get out of pain" or "to get stronger".
So we believe our front of house roles are essential in beginning that journey so our Client's can reach their goals!
And to top it off...THIS Role builds depth with our current relationships and aims to foster new relationships... so we are looking for someone extra special!
Why work for Physio NZ?
Our Mission is to support our Clients to reach their goals....and to INSPIRE them to reach for more!
Everything we do here is focused on Client goals, and is one of the FIRST questions our Physio Team will ask our clients. Assessments, plans and treatments are all then tailored to exactly what is important to the Client to get them back doing what is important to them. We have training and systems to support this philosophy for our whole Team!
Does this resonate with you?
You will be our first level of customer interaction responsible for creating new Client relationships as well as deepening our relationships with our existing Clients.
Our front of house team are vital in building rapport, and supporting the Physiotherapy Team so they can focus on what they need to do to support the Client to reach their goals.
This approach is refreshing, motivating, successful, innovative and enjoyable for our Staff and our Clients.
We even celebrate our wins, and our Client's wins every week at our celebrate meeting!
OUR CORE VALUES AT PHYSIO NZ
GO THE EXTRA MILE
We encourage a goal orientated mindset, striving to provide the best possible outcomes for you and our clients. We are always aiming to do our very best and over deliver to our Clients
RAISE THE BAR
We want to INSPIRE you and our Clients to reach for higher goals in all areas of health and fitness.
We want to continue to provide excellent standards of care and be proud of what we do!
KEEP MOVING FORWARDS
We're big on showing support, respect and encouragement to keep progressing through innovative and evidenced based practice
About You:
APPLY BELOW:
- If helping Clients to reach their goals resonates with you
- If you have always found rapport building with people the ‘easy bit’ making everyone you meet feel comfortable and at ease
- If you have exceptional communication skills
- If you have great IT skills
- If you love having new and exciting challenges that help people in your community
- If you are extremely accountable for your actions
- If you like to go the extra mile for Clients and colleagues
- If you have great attention to detail
- If you pride yourself on keeping your environment clean and tidy
- If you have a creative interest in social media, electronic newsletters and marketing.
- If you love to make a positive difference in the lives of clients and their whānau
- If you enjoy using technology to enhance the experience for your clients
- If you love celebrating wins with your team!!
AND IF YOU WOULD LIKE:
- Training and coaching to take your skill set to the next level
- To work in a friendly, fun, energetic, whānau orientated practice
- Regular contact with senior management who will provide you with support and guidance
- Quarterly fun social events as a Team!
THE CRITERIA:
- Previous administration/customer service experience
- Position based at our Woolston Branch
- Salary 35 hours per week
About Us & Our Team
Physio NZ have fully accredited Primary Care practices that have been operating in the east of Christchurch for over 20 years with 12 of those years under the current management structure. We have grown our business over that time learning what works well (and what doesn’t!) in regard to services and our Team culture. We are continually advancing the systems in our innovative business to support all our staff so you can focus on the things that really make a difference to your clients.
We have quarterly events as a team which have included scavenger hunts, clay pottery class, surfing lesson, archery lesson, paint n sip and even lawn bowls! Coming together as a Team to reflect and celebrate is something we love to do!
Do you think you'd make a great fit to our team?
Reception Hours
Mon – 8:30am to 7pm
Tue – 8:30am to 7pm
Wed – 8:30am to 6pm
Thur – 8:30 to 7pm
Fri – 8:30 to 4pm
